We know how to communicate. We have a thought, we spot our listener, we open our mouth, and pour out the contents of that thought into our listener’s ear. We make an instant connection with one another. The listener hangs on our every word with respect and admiration, absorbs the intent of the thoughts we are conveying, behaves just as we are expecting, and acts upon that information exactly as we intend for them to. This process occurs every time, no matter what we’re speaking about or who we’re speaking with, right? No? You’re kidding! Well, it can’t be our fault!! What could be wrong with our communication process or style? Why didn’t the listener connect?