In a recent article in Kornferry Briefings, an interview with Clara Gaymard, President and CEO GE France, Ms. Gaymard reveals how walking a mile in someone else’s shoes can benefit customers and give new life to a failing ROI.
Having a desire to sell their magnetic resonance imaging machines or MRIs and wanting both a good ROI and the machines to have the largest impact; GE began researching countries with the greatest need for the machines. This research revealed that the wait for an MRI in France was 45 days. This is much longer than the waits in Germany, the UK, and so on.
Business Lesson #1: Find the need for your product or service. As the old saying goes, you may be able to sell a bikini to an Eskimo, but does the customer really want one?
Logically, GE offers the MRIs to the health ministers in France. One might reason that the government of France would be all too happy to upgrade its health care system and provide its citizens with quick access to such an important health benefit. Not so fast, Dr. No. The health ministers, on the other hand, reason that their obligation is how to cut health care costs and give their ROI a shot in the arm.